🧾 Natures No.1 Refund & Returns Policy

Last updated: 12/02/2026

1. Statutory Rights

Under UK law (Consumer Contracts Regulations 2013), you have the right to return items purchased online:

  • You must notify us within 14 days of delivery if you wish to return goods.
  • Items must be returned within 14 days of your return authorisation.
  • This right applies even if you change your mind about your purchase.

This policy is in addition to your legal rights and does not affect them.

2. Eligibility for Returns

To be eligible for a refund:

  1. Items must be unused, unopened, and in the same condition that they were received.
  2. Products must be in their original, sealed packaging with all safety seals intact.
  3. You must provide a proof of purchase (order number/email).

Note: For hygiene and safety reasons, any opened or used ingestible products (e.g., supplements, oils, consumables) cannot be returned once the seals are broken.

This aligns with general industry practices for similar suppliers and hygienic goods.

3. Damaged or Faulty Items

If you received items that are:

  • Damaged in transit
  • Faulty
  • Incorrect

Please contact us immediately at:

📧 support@naturesno1.com

We will arrange inspection and either:

  • A replacement
  • A refund

Returned items must still be in original condition unless faulty.

4. Change of Mind Returns

You may return non-faulty items if:

  • You no longer want them
  • They are unused and unopened
  • Returned within 14 days of delivery

You are responsible for the cost of return postage unless the item is faulty or incorrect.

Shipping costs paid at purchase are not refundable.

5. How to Return an Item

  1. Contact us with your order number and reason for return.
  2. We will issue you a Return Authorisation.
  3. Pack the item securely and send it to our returns address:

Natures No.1 Returns Department
[Your full return address here]

We suggest using a tracked shipping method — we cannot be responsible for items lost in transit.

6. Refund Processing

Once your return is received and inspected:

  • You will be notified via email
  • Refunds will be issued to the original payment method
  • Please allow 5–10 working days for the refund to appear

Shipping costs and return postage are non-refundable unless the return was due to our error, a faulty product, or incorrect item delivered.

7. Sale Items and Exclusions

  • Sale items are refundable subject to the above terms.
  • Some products may be non-returnable due to hygiene/safety regulations.
  • Returned products must have a minimum expiry date when applicable.

(This approach reflects extended return practices seen in some wholesale policies, though not guaranteed for every supplier. )

8. Contact Us

If you have any questions about returns or refunds, contact:

📧 support@naturesno1.com
📞 [Your phone number here]

We strive to offer a fair and transparent return process.