Terms and Conditions

Effective Date: [Insert Date]

These Terms and Conditions govern the use of this website and the purchase of products from Nature’s No.1 Ltd.

By accessing this website and/or placing an order, you agree to be bound by the terms set out below.

1. About Us

This website is operated by:

Nature’s No.1 Ltd
Registered Company Number: 16987270
Registered Address: Homestead, Gorsley, Ross-on-Wye, HR9 7SE, United Kingdom
Email: accounts@naturesno1.co.uk

We sell products within the United Kingdom only.

2. Age Restriction

All products sold on this website are strictly for individuals aged 18 years or over.

By placing an order, you confirm that you are at least 18 years of age. We reserve the right to cancel any order where age verification cannot be satisfied.

3. Products

All products are sold as described on the website. We make every effort to ensure product descriptions, images, and pricing are accurate. However, slight variations may occur.

CBD & THC Compliance

Where applicable:

  • Products comply with UK regulations.
  • THC content is below the legal limit of 0.2%.
  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Products are sold as food supplements or lifestyle products only.

Customers are responsible for ensuring products are suitable for their personal use.

4. No Medical or Health Claims

Information provided on this website is for educational and informational purposes only.

Nothing on this website constitutes medical advice. Always consult a qualified healthcare professional before using any supplement, particularly if pregnant, breastfeeding, taking medication, or under medical supervision.

5. Pricing

All prices are listed in GBP (£).

Nature’s No.1 Ltd is not VAT registered, therefore VAT is not charged on purchases.

Prices exclude delivery charges, which are calculated at checkout.

We reserve the right to amend prices at any time without notice.

6. Orders

When you place an order:

  • You will receive an order confirmation email.
  • A contract is formed only once your order is dispatched.

We reserve the right to refuse or cancel any order for any reason, including suspected misuse or breach of these Terms.

7. Payment

We accept payment via major debit and credit cards.

Payment must be received in full before goods are dispatched.

8. Delivery

We currently deliver within the United Kingdom only.

Typical dispatch time: 2–5 working days.

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by postal or courier services.

9. Returns & Refunds

Change of Mind

Under the Consumer Contracts Regulations, you have 14 days from receipt to request a return.

  • Items must be unused, unopened, and in original packaging.
  • Return postage costs are the responsibility of the customer.
  • Refunds are processed within 14 days of receiving the returned goods.

Faulty or Incorrect Items

If your item is faulty or incorrect:

  • Contact us within 48 hours of receipt.
  • We may request photographic evidence.
  • Return postage will be covered where appropriate.

We reserve the right to refuse returns that do not meet these conditions.

10. Ingredients & Product Information

Full ingredient lists are displayed on individual product pages.

Customers are responsible for checking ingredients for allergens or sensitivities before purchase.

11. Lab Reports (Where Applicable)

Where available, third-party lab reports (Certificates of Analysis) are accessible via product pages.

These reports confirm product composition and compliance with UK regulations.

12. Intellectual Property

All content on this website, including logos, branding, text, and images, is the property of Nature’s No.1 Ltd and may not be copied, reproduced, or distributed without written permission.

13. Limitation of Liability

To the fullest extent permitted by law, Nature’s No.1 Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business interruption
  • Misuse of products

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

14. Website Use

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to disrupt site functionality
  • Misrepresent your identity

We reserve the right to restrict access for misuse.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on this page.